Every single person, without exception, is coping with the pandemic and lockdown differently. Please respect everyone and how they are individually coping.
When we are able to open, at the moment scheduled for 4th July 2020, which may change…here is information about what we are putting in place in order to protect YOU and us and our families and friends.
We may ask you these questions when you book your appointment with us:
· Have you tested positive or had treatment for COVID-19?
· Have you, or has anyone you are in close contact with, had any of the following signs or symptoms associated with coronavirus ( see BMJ report on the link at the top of this page)
· Have you been strictly following the social distancing measures outlined by the government during COVID-19?
· Did you check your temperature this morning and was it normal? (We may ask you to carry out a temperature check in front of us, using a forehead strip or ear thermometer which will be provided).
We will be, for new patients, providing online consultation forms to remove the need for handling paperwork and pens.
Before you leave we will encourage you to stay safe and to be vigilant in terms of any signs or symptoms that you or someone close to you may have COVID-19.
There is further support available att fht.org.uk/blog. If you feel your mental health is suffering please consider using our Coaching Services: we offer talk therapies, and Health & Wellness Coaching. We will be spacing appointments at our clinic allowing 60 minutes between patients in order to carry out
enhanced hygiene protocols; and ensuring that you aren’t leaving and the next patient is arriving at exactly the same time.
It is possible that the government and other authorities may change their guidance on certain matters, from who should be wearing what sort of PPE and in what contexts, to re-introducing social distancing measures if the number of people affected by COVID-19 rises again. Bear this in mind as we may have to change our working practice.
Q: Will you be comfortable to treat what the government defines as ‘vulnerable’ or ‘high risk’ clients, or those shielding someone who meets the criteria?
We will be treating high-risk patients as defined by government guidelines provided that all criteria above are met by you. You may be asked to sign an additional Waiver in order to receive your treatment. We will update this regularly.
What if you are a vulnerable person or uncomfortable about resuming work?
Enhanced hygiene measures
We already adhere to high standards of hygienic practice, as outlined in the FHT Code of Conduct and Professional Practice, which includes appropriately cleaning the hands and treatment area between clients.
However, in light COVID-19, it is important that we have put in place and have enhanced our current hygiene measures we already have in place. This now includes:
· front doorbell and knocker
· handles, handrails and bannisters, where appropriate
· light switches
· toilet and sink area
· chairs in our waiting area
· payment terminal – we will not be taking or handling cash. You may pay via BACS on site, or by debit and credit card.
We will be undertaking these checklists between each patient. We will have a printed checklist in order to show each patient our checklist when you arrive for treatment, we will also display this on our treatment room wall, we may include it in a special COVID-19 policy, to give you confidence in our enhanced hygiene and health and safety protocols.
We will also be providing complimentary masks and gloves for those of you who would like to use them.